From what age can prints be taken?
Hand and footprints can be taken from birth, however. babies only start to develop clearer fingerprints at around six months old. A good amount of detail is normally seen around 1.5-2 years of age. From my experience, the best fingerprints are from children aged 2+. Children younger than this, may have a clear fingerprint, but if the lines are too close together, it is tricky to capture it clearly on the silver. Every child is different however, and your child's fingerprint might have developed faster, so we are happy to take a fingerprint mould, and if we are not happy with the fingerprint, as the lines are not clear enough, we will refund you the price of the jewellery, minus the cost of the fingerprint kit.
What silver do you use?
Mini Memento use pure sterling silver, which is 92.5% silver and 7.5% copper. We have found that sterling silver is stronger, and more durable for every day use, in comparison to the pure silver, which some companies use. Pure silver is softer and therefore, has a larger chance of breaking.
Why does silver tarnish and how do I care for it?
When pure silver is exposed to sulfur-containing gases in the air, chemical products in creams, perfumes, or chlorine, it discolours and then darkens as it reacts with the chemical to form a surface layer of tarnish. We advise against silver dipping, as these may adversely affect the appearance of your pieces, but any silver polishing cream, with a silver polishing cloth will help make your piece of jewellery look sparkly and new again.
What are the delivery times?
Once the order has been made, we will send out the print kits straight away. Once we have received your prints, you will have your order within 2 weeks. If there is a delay, or a problem with the order, we will contact you straight away with the email address provided. If your order is urgent (e.g. needed for a specific anniversary date), we will try our hardest to make your jewellery and send it back to you as soon as possible.
Can I cancel my order?
You can cancel the order if I have not started making your jewellery. You will be refunded the cost of the jewellery. If we have already sent out the fingerprint/inkless kit, then you will be refunded the cost of the jewellery, minus the print kit cost if you bought one. If we have started making your jewellery, then unfortunately, you can not be refunded.
Will my jewellery be hallmarked?
A Hallmark shows that an item has been independently tested by a UK assay office to determine its precious metal content. Hallmarked pieces show three marks; the Hold upon Heart sponsors mark, the metal purity and the mark of the Assay Office. Mini Memento is registered with the London Assay Office.
Sterling silver does not require hallmarking by law unless a single piece weighs over 7.78 grams. Our underweight pieces are not routinely hallmarked and the majority of our silver charms, pendants and rings will weigh under 7.78 grams. Any item over 7.78g will automatically be hallmarked . We are more than happy to arrange for an underweight silver item to be hallmarked on request. Simply let us know once you have ordered, but be aware that this will add an additional 2 weeks to the lead time, and an additional charge will apply.